something I don't hate

I so often come on here and complain about companies that have done me wrong (hello JIFFY LUBE) I thought I'd compliment a company that absolutely did me right.

About a year and a half ago, I finally broke down and bought a kitchenaid stand mixer. You foodies out there know what I'm talking about, it was even the kind where the bowl went up and down. It retailed for 400, I got it for about 300 at a discount place.

Anyway, last weekend, it broke. I was mixing dough with about four cups of flower in it (it's supposed to handle up to 12) and I heard this popping sound and it stopped moving. Of course, I took it apart. It turned out, the transmission housing was cracked in half on the inside!! I was shocked. I decided the part was clearly defective. I emailed kitchen aid and asked them to replace the part (it's about a 20 dollar part.)

Today, I got an email from kitchen aid, even though my mixer is way beyond their one year hassle free replacement warranty, they're sending me a brand new mixer for free! I am so pleased. I feel like they're really taking responsiblity for their product in a way that I wish more companies would do. When you spend that much money on an appliance, it's partly because it has a name like Kitchen Aid behind it, and you know people who tell stories about having there's for generations. Well, I can safely say kitchen aid lived up to they hype!